Yet more Dell supplied Maxtor disk failures

Last weekend we had two more Dell supplied Maxtor disk failures. Dell are blaming the firmware on the Maxtor 300GB SAS drives. Dell support told us we must upgrade the firmware on the disk drives ASAP otherwise they might not send out replacements in the future. My operations team subscribe to Dell product updates but tell me that this does not include firmware or BIOS upgrades. Come on Dell!!! It turns out there were various other firmware, BIOS and driver updates necessary and the new data centre has only been live a few months!

Whilst upgrading the firmware on the disk drives we noticed that the drives were up to 8 months old when we bought them new from Dell!

Given the recent failure rate we should find out pretty soon whether the firmware upgrade has worked.

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