Praise where praise is due

Whilst conducting load testing on our shinny new ES7000 with Microsoft SQL Server 2005 we discovered a memory leak in Microsoft SQL Server 2005 Enterprise x64 SP1.

Obviously we were shocked and appalled to find such an issue. Rather than place a support call with Microsoft we decided to log the issue in a Microsoft hosted SQL Server newsgroup. I often watch Channel9 videos on the train and often hear Microsoft Product Managers and Developers talking about responding to community feedback.

Within a few hours a Microsoft SQL Server Product Manager by the name of Jerome had discovered my newsgroup posting and emailed me directly. Once he identified we were not crackpots he started copying in his colleagues. They all took a great deal of interest and within a very short period of time confirmed it was a known issue that had very recently had a hot fix developed for it.

We installed the patch and the memory leak disappeared. They were very responsive and incredibly helpful on this (and other matters).

A fantastic customer experience!

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